Terms & Conditions

KOHLE provides the products available on this site subject to the following Terms and Conditions. In using this site you acknowledge that you have read, understand and agree to adhere to these Terms and Conditions.

We reserve the right to change these Terms and Conditions at any time by posting the changes on this site. Your continued use means you acknowledge that it is your responsibility to familiarise yourself with any modifications.

Returns

KOHLE offers 14 days refund & exchange on all products that are unopened and unused. If 14 days from date of purchase passes unfortunately we won’t be able to refund or exchange. To process your return or exchange please email us at info@kohle.com.au including proof of purchase. Once KOHLE receives your return funds will be processed back to your original payment method within 7 business days as long as the item is in perfect condition; this includes all packaging. Please note the cost of shipping the item back to KOHLE is a cost to you.

Please note this is not a money back guarantee.

Changes to your order

If you place an order and realise it was the incorrect purchase or the contact details were incorrect please email info@kohle.com.au within 30 minutes of purchase- if the order has been shipped you will have to wait until you receive it to then send back for an exchange.

Please ensure you review your order inc. shipping details before confirming your purchase.

Privacy Policy

We respect and take your privacy very seriously and take all precautions to ensure the personal information you provide during registration and checkout is protected at all times and used solely for the purpose of processing your order. 

Cookies

Cookies will be stored on your computer when shopping online. These are used for generating statistics about the use of the site, however you will always remain anonymous. You can opt out of cookies from your personal computer settings.

Intellectual Property

All content on this site including, but not limited to, text, graphics, icons, naming conventions and imagery is the property of KOHLE and is protected by copyright and trademark laws. Reproduction or redistribution of any sort of the content from this site should only be done so with prior written consent.

Use of Products

KOHLE suggests consulting with your healthcare professional before using our skin or oral care products if you are pregnant, have any dental work, or have any type of skin or oral condition which may be adversely affected by their use. Customer’s discretion is advised.

For specific usage instructions please consult the product pages and for further details on KOHLE products please visit our FAQ

Complaints

If you wish to make a complaint in respect to the products on this site, please email us here: info@kohle.com.au